In order to deliver tasty, safe and reassuring food products to consumers, we are developing and operating the optimal quality assurance systems tailored to the specific characteristics of each business operation. These systems comply with the relevant laws and regulations, as well as the rules and stipulations of various associations, as well as universally recognized standards, such as the Hazard Analysis and Critical Control Point (HACCP) system and the International Organization for Standardization (ISO), in addition to reflecting customer feedback. In every stage, ranging from development to sales, we implement and relentlessly reinforce and improve our PDCA management cycle, or the “Plan” (set quality standards), “Do” (put into practice), “Check” (confirm and extract issues), and “Act” (improve) cycle, in an effort to earn our customers' trust, satisfy them, and enhance the value of the Meiji Brand.
The Dairy Business Unit, the Nutritionals Division of the Healthcare & Nutritionals Business Unit, the Ice Cream Department of the Dessert Division of the Confectionery Business Unit
In 2007, we launched the in-house developed quality assurance system, “Meiji QualiAS” (Meiji Quality Assurance System), and conduct relevant activities in the belief that the “value” that we provide to customers is also an important quality.
Measures implemented at every stage to ensure the "Quality We Promise to Customers" in Meiji's milk product, "Meiji Oishii Gyunyu"
The natural and
fresh scent
of raw milk
The delicate
sweetness
of raw milk
A refreshing taste, with the mild rich flavor
of raw milk
Development and Design
We regularly collect samples of raw milk to be used as the basic ingredient for our products, and conduct taste analysis and assessment using testing equipment and gustatory and olfactory researchers.
Procurement
When it arrives at the plant, the raw milk to be used as the basic ingredient is retested for taste, and only the raw milk that fulfills the requirements is used. Steps are then taken to preserve and refine the quality of the raw milk.
Production
The raw milk is processed using the dairy products segment's unique Natural Taste Manufacturing Process. The Natural Taste Manufacturing Process keeps the raw milk's original taste virtually intact by minimizing the taste deterioration that occurs during heat treatment.
Distribution
Our efforts include the introduction of delivery trucks equipped with temperature recorders and special suspension systems to protect against temperature changes and unnecessary shaking that can compromise the quality of the milk during transport.
Sales and Communication
We suggest presentation methods to retailers, such as supermarkets and mass retailers, to ensure eye-catching product displays that make it easy for customers to distinguish and select Meiji products.
The Confectionery Business Unit, the Healthcare & Provisions Division of the Healthcare & Nutritionals Business Unit
We have established an in-house developed “Meiji-Quality Management System (M-QMS),” and check the quality of our products in the Confectionery Business Unit, and the Healthcare Business Division of the Healthcare & Nutritionals Business Unit.
Comprehensive quality control at all production sites, including our own plants, group companies, and contractors
Quality Inspection on the Production Line
A combination of devices and visual inspections is used to check the quality at various points on the production line before and after packaging. The quality assurance devices used include X-ray foreign material detectors, metal detectors, weight checkers, and image checker for printed expiration dates.
Quality Assurance Office
The Quality Assurance Office serves as the central organization for involving all plant staff in quality assurance activities. It designs and controls sanitary and quality control systems, conducts shipping inspections and analysis of ingredients and products, handles authorization of expiration dates and preserves day-to-day product samples.
Quality Patrols
Quality Patrols regularly inspect the quality assurance systems of each production site of the confectionery and food segment, as well as those of group companies and contractors. The Patrols immediately take corrective action when issues are identified. The Quality Patrols apply the PDCA cycle for continual improvement of plant operation and are an essential part of the M-QMS.
