Quality Initiatives

Quality with universal appeal: Meiji Quality Comm
Striving to further improve our operations.

Development & Design

Using customer feedback to improve quality

Development & Design

  • Product development is driven by customer feedback obtained from market surveys and interviews as well as by our own R&D.
  • Packaging is designed to take into account each stage of the product life cycle, from distribution to disposal.
  • Tests relating to preserving quality ensure that product flavor and appearance do not change prior to expiration dates.

Case study

Committed to strictly managing nutritional ingredients, ensuring flavor and optimizing ease of consumption

Enteral formulas are designed to meet specific nutritional needs.

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enteral formula and nutritional products

Procurement

Building trust-based relationships with suppliers

Procurement

  • Specifications of raw materials provided by suppliers are checked to ensure they meet Meiji’s high standards.
  • Our selection and evaluation system ensures that as we grow, so do our suppliers.

  • Optimal quality is maintained during transport and storage of raw materials.

Case study

Communicating with cocoa farmers — The first step in procuring quality cocoa

The secret of our tasty chocolate is found in the cocoa beans, which poses the obvious question: How do we obtain the highest-quality cocoa beans from producer nations?

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cocoa beans

Production

Protecting product value and safety

Production

  • Processes are monitored and records are maintained in accordance with HACCP (Hazard Analysis Critical Control Points) standards to ensure quality.
  • Only products that pass all tests are shipped.
  • Meiji’s main office conducts stringent quality monitoring to maintain and improve our quality assurance system.

Case study

Strictly managing live lactobacilli

Yogurt is made by harnessing the power of lactobacillus fermentation, with strict management of each step in the fermentation process vital to the quality of Meiji Bulgaria Yogurt.

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Meiji Bulgaria Yogurt

Distribution

Maintaining and proving safety and security

Distribution

  • Controlled transport temperatures and other measures ensure that freshness is maintained and that products are delivered undamaged and according to specifications.
  • A real-time response system has been established in order to stop shipments in the event of an emergency.
  • Other systems control visitor access to plants and warehouses.

Case study

Ensuring speed and accuracy through cooperation of drivers and warehouse managers

There are five keys to quality: product, quantity, freshness, time, and behavior. Keeping these points in mind is a continuous challenge, and goes along with hard work and ingenuity.

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warehouse

Sales & Communications

Improving quality by communicating clearly

Sales & Communications

  • Meiji nutritionists hold workshops with customers to provide accurate, timely product information and help customers improve their standard of living.
  • Immediate response to feedback obtained by our Customer Service Center ensures that information is properly disseminated.
  • Customer feedback is stored in a database and shared internally with the aim of improving products and guiding future product development.


Case study

Conveying the added-value of sports nutrition

Recent years have seen the sports world rethinking nutrition, with nutritional supplements growing in popularity.

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sports nutrition seminar