With Customers

Communicating with Our Customers

Food Segment

Customer Service Center

Our Customer Service Center strives to ensure customer trust and satisfaction through prompt, honest, fair and appropriate service. The center receives a wide range of inquiries regarding products and services. We use this customer feedback to develop new products and services, and improve existing ones.

Inquiries to the Customer Service Center by Subject (FYE March 2017)

Inquiries to the Customer Service Center by Subject

Counselling Office for New Mothers

Counselling Office for New Mothers

Meiji's Counselling Office for New Mothers was established approximately 40 years ago. The counseling office offers valuable advice for new mothers, family members and other persons engaged in childcare.

Breakdown of Inquiries to the Counselling Office for New Mothers by Subject (FYE March 2017)

Breakdown of Inquiries to the Counselling Office for New Mothers by Subject

Reflecting Customer Feedback to Improve Products

Improve Meiji Mei Balance Mini Cup based on Customer Feedback

Meiji Mei Balance Mini Cup

You cannot drink the entire amount because the straw is not long enough to reach the bottom of the cup.

Customer Satisfaction Survey

We conduct an annual postcard questionnaire. The questionnaire postcards are sent to customers who have made inquiries to our Customer Service Center. Questions focus on satisfaction with the customer service and follow-up response received. Based on the questionnaire results, we implement improvements to ensure greater levels of customer satisfaction. For example, contacting the center is now more convenient, responses are more polite and attentive, and the time until responses has been shortened.

In stores, you do not know the bitterness level because it is not indicated on the outside box.

Adequate labeling is for customers simple to understand

The Meiji Group abides by the regulation and label products which is for customers simple to understand. The Meiji Group confirms the label on products adequate.

Meiji Oishii Gyunyu

  • Red color: Trademark Act
  • Green color: food labeling system, food labeling standards
  • Orange color: fair competition code (drinking milk)
  • Aqua: Product Liability Act

Pharmaceuticals Segment

We develop the system for using customer feedback in the Drug Information Center. We provide attentive and high-quality responses to healthcare professionals, patients, their families and caregivers.

System for using customer feed back

System for using customer feed back

Breakdown of Prescription Pharmaceutical Inquiries by Subject (FYE March 2017)

Breakdown of Prescription Pharmaceutical Inquiries by Subject