Our Customer Service Center strives to ensure customer trust and satisfaction through prompt, honest, fair and appropriate service. The center receives a wide range of inquiries regarding products and services. We use this customer feedback to develop new products and services, and improve existing ones.
Meiji's Counselling Office for New Mothers was established approximately 40 years ago. The counseling office offers valuable advice for new mothers, family members and other persons engaged in childcare.
Improve Meiji Mei Balance Mini Cup based on Customer Feedback
You cannot drink the entire amount because the straw is not long enough to reach the bottom of the cup.
We conduct an annual postcard questionnaire. The questionnaire postcards are sent to customers who have made inquiries to our Customer Service Center. Questions focus on satisfaction with the customer service and follow-up response received. Based on the questionnaire results, we implement improvements to ensure greater levels of customer satisfaction. For example, contacting the center is now more convenient, responses are more polite and attentive, and the time until responses has been shortened.
In stores, you do not know the bitterness level because it is not indicated on the outside box.
The Meiji Group abides by the regulation and label products which is for customers simple to understand. The Meiji Group confirms the label on products adequate.
We develop the system for using customer feedback in the Drug Information Center. We provide attentive and high-quality responses to healthcare professionals, patients, their families and caregivers.