Notes on Inquiries

Inquiry hours

• We respond to inquiries in order during the following business hours.
  Business hours: Weekdays 9:00am to 5:00pm (excluding weekends and holidays)
• After inquiry receipt, an automatic email is sent to notify you of inquiry receipt.

About personal information handling

• We use advanced encryption technology (SSL: Secure Sockets Layer) to safely send and receive personal information.
• Personal information and inquiry details are managed carefully in accordance with our Privacy Policy.
• Personal information is only used to respond to inquiries.

Transmission

• Depending on inquiry details, some time may be required before we can reply. In some cases, we may not be able to reply.
• We may not be able to reply to promotional emails regarding products, services, etc.
• Depending on inquiry details, a response may be issued by a Meiji Group company or a distributor of Meiji Group.
• Response emails are sent to the individual. No responses, in part or in full, may be forwarded or reused without our explicit permission.

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