Society-Oriented Goals

[ ] Scope of KPI

Meiji G: the Meiji Group (consolidated)

Meiji HD: Meiji Holdings Co., Ltd.

KPI	Results		Targets
	FYE 3/2022	FYE 3/2023	FYE 3/2024
Hold an ESG session for investors, and advisory board meetings at least three times annually [Meiji HD]	ESG Session for Investors: One time ESG Advisory Board: Two times	ESG Session for Investors: One time ESG Advisory Board: Two times	Three times annually
All Meiji Group employees in Japan to participate in social contribution activities at least twice annually (at least once each 6-month period) [Meiji G, Japan consolidated]	Participation rate at least once each 6-month period First half year term: 90%/Second half year term: 92%	Participation rate at least once each 6-month period First half year term: 92%/Second half year term: 92%	Twice annually (at least each 6-month period)

Stakeholder Engagement

Promote Stakeholder Engagement

We take every opportunity and use every means to engage in communications with important Meiji Group stakeholders (our customers, employees, business partners, shareholders and investors, global environment, and society). In this way, we answer the expectations of our stakeholders and fulfill our social responsibilities.

Employee Engagement

To achieve the Meiji Group 2026 Vision and be a company that can grow sustainably, we believe improving employee engagement is essential. Therefore, we regularly conduct the “Employee Opinion Survey.”

Communicate with Shareholders and Investors

We hold briefing meetings, IR events, and publish an informative IR website to keep our shareholders and investors up to date on the direction and strategies of the Meiji Group.
Since FY2019 we have held a ESG meeting for investors on an annual basis.

Dialogues with External Experts

We hold dialogues with outside experts, reflecting their opinions and recommendations in our vision, upcoming fiscal year plans, and business tactics.
As of FY2021, we have established a new ESG Advisory Board that meets twice a year, an evolution of our dialogue with external experts that had previously been held once a year. At meetings of this organization, we will receive advice from external experts on the Meiji Group's initiatives and facilitate an exchange of opinions with the CEO, CSO, and other internal Meiji team members to further strengthen our sustainability activities.

Establishment of the ESG Advisory Board

Environmental Communication

Each plant and research laboratory conducts reporting seminars and study groups to highlight our environmental initiatives for local citizens, local governments, elementary schools, and middle schools. In addition to covering our initiatives for water and air pollution and CO2 reduction, we also listen to feedback to incorporate into future activities.

Providing Factory Tours for Stakeholders

Participants in Factory Tours
(Unit: 10,000 participants)

	FYE 3/2019	FYE 3/2020	FYE 3/2021	FYE 3/2022	FYE 3/2023
Japan	21.2	21.3	3.8	6.3	11.3
Overseas	1.1	1.4	0.04	0.06	0.02

Factory Tours in Japan

Factory Tours in China

Plant Tours and educational visits for KM Biologics

Communicate with Our Customers

Food Segment

Our Customer Service Center strives to ensure customer trust and satisfaction through prompt, honest, fair, and appropriate service. The center receives a wide range of inquiries regarding products and services. We use this customer feedback to develop new, and improve existing, products and services.

Customer Service Center

Our Customer Service Center uses a proprietary system to record and analyze customer feedback. The center strives to respond politely and provide useful information to allow customers ease of mind in using our products. The center also shares information with related departments to develop and improve products and services for greater customer satisfaction.

Content of Inquiries	Number of Inquiries	Composition Ratio
Product features	27,762	33%
Stores that handle products	20,550	25%
How to eat and store	17,773	21%
Food labeling and package design	5,692	7%
Sales promotion/campaign	4,429	5%
Foreign matter mixed in the product	4,326	5%
Others	3,509	4%
Total	84,041	100%

Investigation of customer satisfaction

Meiji’s Customer Service Center carries out customer satisfaction surveys with the aim of improving the quality of customer support.
- FYE 3/2023 Target: 95 points (out of 100)

	FYE 3/2019	FYE 3/2020	FYE 3/2021	FYE 3/2022	FYE 3/2023
Customer satisfaction points	90.8	91.3	92.2	91.0	92.2

Example of improvement in response to customer feedback

Reflecting Customer Feedback to Improve Products
<Products> Frozen Food, Meiji Pizza & Pizza (2PC)
<Customer Feedback> Exterior back label (how to consume) is confusing.
1. Label on the back says remove the frozen “pizza” from the interior bag. However, the interior bag is clear; I almost put it in my microwave.
2. Caution! label text is all in red, making it difficult to read. Hard to see which point is the real point of caution.

<After Improvement>
1. Modified explanation. Changed “interior bag” to “interior clear bag.” Changed pull-out text next to the picture of the microwave to say, “remove from clear bag; do not wrap in plastic” (vs. “do not wrap in plastic” before change).
2. Caution! label now in black text, using red text for important points only.

<Exterior back (top)>

Counseling Office for New Mothers

At Meiji’s counseling office for mothers with infants, nutritionist and national registered dieticians provide consultation on nutrition and childcare for babies and mothers. Making use of an abundance of information and experience, the counseling office gives valuable advice to new mothers, family members, and other persons engaged in childcare.

Content of Inquiries	Number of Inquiries	Composition Ratio
Breast-feeding	2,782	46%
Baby food	2,262	37%
Menstruation and health	518	9%
Growth and development	210	4%
Lifestyle and habits	127	2%
Mother and pregnant woman	84	1%
Others	60	1%
Total	6,043	100%

Pharmaceuticals Segment

Medicine Support Center

Meiji Seika Pharma’s Medicine Support Center uses a database to sort and analyze customer feedback. It takes customer feedback extremely seriously, and makes sure to share feedback with relevant departments to ensure better products.

	Number of Inquiries	Composition Ratio
Peripheral product information (packaging, expiration dates, insurance, etc.)	6,244	25%
Efficacy (efficacy, dosage and administration, pharmacology)	5,417	21%
Document requests	4,994	20%
Quality (quality, additives, stability, formulation changes)	4,912	19%
Safety (side effects, etc.)	3,398	13%
Requests	281	1%
Total	25,246	100%

Content of Inquiries	Number of Inquiries	Composition Ratio
Document requests	522	47%
Peripheral product information (packaging, expiration dates, insurance, etc.)	277	25%
Efficacy (efficacy, dosage and administration, pharmacology)	198	18%
Quality (quality, additives, stability, formulation changes)	67	6%
Safety (side effects, etc.)	45	4%
Requests	6	1%
Total	1,115	100%

Measures to improve quality of customer support

With the aim of further improving customer satisfaction, Meiji Seika Pharma has undertaken an external evaluation of over-the-phone customer support at its Medicine Support Center.

We are aiming to promote appropriate usage of our pharmaceutical products by offering prompt and accurate information at all times. Through this we hope to contribute to even better medical care.
- Medicine Support Center quality target: 70 points

	FYE 3/2019	FYE 3/2020	FYE 3/2021	FYE 3/2022	FYE 3/2023
External evaluation score (out of 100 points)	75.1	76.8	76.0	75.3	74.6

Example of improvement in Example of improvement in response to customer feedback (Meiji Seika Pharma)

Foreign Language Versions for the “Check MR-COV19 SARS-CoV-2 Antigen Kit” User Guide
Based on customer feedback, we prepared additional foreign language versions (English and Chinese) for the Check MR-COV19 SARS-CoV-2 Antigen Kit User Guide, These guides are currently available on our website along with the Japanese version.

Example of improvement in response to customer feedback (KM Biologics)

Introducing a web form to search product expiration date by entering product name and lot number

KM Biologics received a number of inquiries from medical institutions and municipalities about the expiration dates (last effective date) of certain products in use.

・ 178 Inquiries Regarding Distribution Status and Expiration Dates

<Improvements>
We installed a form on our webpage for medical professionals that allow users to search for expiration dates by entering product name or lot number (serial number).

Initiatives for appropriate information disclosure

The Meiji Group complies with laws and corporate ethics in advertising and promotion activities, providing information based on fairly stated content and phrasing to prevent falsehoods or exaggerations. We conduct activities report based on our Pledge to be a customer-oriented company.

Promote Social Contribution

Social Contribution Activities policy

In January 2021 the Meiji Group created the Meiji Group Social Contribution Activities Policy.
Our employees are helping to address various local issues, all the while contributing to sustainable development. It is our goal for each and every one of our employees to share a sense of participation in planning for society’s future.

• Meiji Group Social Contribution Activities Policy

Social Contribution Activities

The following is a breakdown of our social contribution activities and cost expenditures for FYE March 2023.

Type of Social Contribution Activity	Amount (Millions of Yen)	Share of Expenditure (%)
Charitable Donation	271	9
Community Investments	1,359	46
Commercial Initiatives (incl. Sponsorship Support)	1,301	44
Total	2,931	100

* Scope of aggregation: Meiji Holdings, Meiji, Meiji Seika Pharma and KM Biologics

Contribution Method	Amount (Millions of Yen)
Cash Contributions	462
Personnel Expenses (Volunteer-Related Expenses)	1,901
In-kind giving (products or services), Project Sponsorship	206
Management overhead	362
Total	2,931

* Scope of aggregation: Meiji Holdings, Meiji, Meiji Seika Pharma and KM Biologics

Activities by Topic

Meiji Group is actively engaging in social contribution activities, based on our Social Contribution Activities Policy's three core concepts of "activities to nurture people", "activities to assist society", and "activities to continue the world to the future".
"Activities to nurture people": We pursue activities in nutrition, food culture and sports to support the healthy growth and intellectual development of the children and youth who will be leaders of the future.
"Activities to support society": We pursue activities needed to support the healthy and stable lives of people in local communities involved in our business activities.
"Activities to continue the world to the future": We engage in activities to preserve the natural environment, conserve biodiversity, and encourage recycling of resources, looking ahead to the sustainable development and future of earth. We also engage in activities that support research and development tied to the creation of new health value.

Activities to Nurture People

Nutrition education activities

Activities to Support Society

The Meiji Happiness Fund

Cooperation with the All-Japan Food Bank Promotion Council

With rising prices and utility costs, more families than ever are facing economic hardship. In response, the Meiji Group, working in cooperation with the National Food Bank Promotion Council, donates snacks and food items on Children's Day, during summer vacation, on Christmas, and on other occasions in the hope of bringing smiles to as many children and their families as possible. The donation in April 2023 marked our eleventh donation, bringing the total number of donated confectionery and food products to 680,000.

Specialized formula business

We manufacture and supply a total of 20 types of specialized formula for babies born with congenital metabolism disorders that prevent them from drinking their mother’s milk, or regular commercial powdered milk. These include registered special milk, which is officially registered with the Japan Cooperative Project on Special Formula and subsidized by Japan’s Ministry of Health, Labour and Welfare, as well as other special formulas (non-registered, yet subsidized) designed for treatment of non-congenital metabolic disorders. We focus at all times on safe production and distribution.

Rare diseases drug for Dravet’s syndrome treatment, DIACOMIT®

Dravet’s syndrome is an intractable form of epilepsy occurring in infancy. The disease develops in one infant in every 40,000. The syndrome is a severe disease that has a major impact on patients and their families because it causes seizures, delays physical and mental development, and has a high mortality rate.
As there was no effective drug for Dravet’s syndrome treatment available, We launched DIACOMIT® Dry Syrup (oral suspension) and DIACOMIT® Capsule in 2012. We make efforts to provide accurate and timely information on the effectiveness and safety of this drug to healthcare professionals for the correct dosage to patients.

Wellness Stories: Hope for Patients with Dravet Syndrome

Contribution to the United Nations Population Fund

We established a partnership with the United Nations Population Fund Kenya office in November 2020. We are making financial contribution to a project to support economic self-reliance for 200 women and girls in Kibera, Africa's largest slum in Nairobi, since January 2021.

<Project Achievements>

2021
• Trained approximately 150 women in soap making and business skills.
• Opened a store in Kiberaslam under the brand name "Feming'araisha".

2022
• 20 women learned to create new products and acquire accounting knowledge, and monthly sales doubled due to store expansion and enhanced marketing. In addition, 12 of the women started new individual businesses in addition to their soap business.

Sponsorship of Paralym Art

ParalymArt is an activity conducted by Shougaisha Jiritsu Suishin Kikou Association to provide artworks by persons with disabilities to companies and individuals, and to pay compensation to the artists. Its main objective is to support people with disabilities who are unable to participate in society and are suffering financially through art. The organization promotes social participation and economic independence for people with disabilities without relying on social security funds. Meiji Holdings Co., Ltd. has been a sponsor of this activity since 2021.
In FYE 3/2023, we sponsored the "Paralym Art World Cup 2022" and selected DAIKI's art work as the "Meiji Award" from among 498 entries from 25 countries and regions around the world. We also used it as the cover image of our integrated report.

Paralym Artwork

Activities to Continue the World to the Future

Paper Drink Carton Recycling Campaign

Biodiversity Conservation Activities